Our dream is to connect millions of people through the love of animals in hong kong & beyond!

Frequently asked questions

Do you sell pets?

This is a great question. You might assume that a pet shop must sell pets but at Whiskers N Paws we would much rather encourage adoption through one of the rescue charities that we support or though any of the wonderful rescues and shelters in HK.

Can I track my order?

Yes, you can track the status your order by logging into the "My Order" section of our online store. Just click on your order history and you will be able to see which stage your delivery is at.

Can I cancel or exchange my order?

All returns must take place within 30 days of purchase. Please take a look at our Returns and Exchange Policy for more details

Can I request for contactless delivery?

Yes. Simply contact our customer care advisors at customercare@wnp.com.hk , text us on WhatsApp at 9696-6200  or give us a call at 2552-6200 for any enquiries.

I don't have a credit card, do you accept cash on delivery?

We're very sorry, but we can't accept COD. We have tried it before and it didn't work because some people forgot to leave money for our drivers, which meant subsequent deliveries were delivered late. We don't want your cat or dog to go hungry while waiting for their dinner because of one forgetful person!

What is your best dog food advice?

Like children, every pet is different. While there are no strict rules for what you should feed your pet, we have taken the hard work out of the process for you and selected the best food available on the market. Our staff are well trained to give you tips on food selection based on your pet's needs, so please come into our store with your pet to speak to one of our team members or visit our