♦ IMPORTANT INFORMATION ♦ for Booking Your Pet Grooming Services

One dog per booking

Please reserve one dog per booking. If you have more than one dogs, kindly make separate bookings for each.

• One service per booking

Book one service per dog to ensure personalized care.

We will assign a groomer to your booking

Our booking system will match your dog with an available groomer who best fits your requested service. If you have specific groomer preferences, kindly mention them in the 'Add a note' section during booking. While we'll do our best to accommodate, this is highly subject to groomer availability.


Mini Groom

Full Groom

Cut & Style

Deep-cleaning Shampoo


15-minute Brushout

Gland Expression

Nail Trim & Smooth

Ear Cleaning

Paw Pad Hair & Fanny Trim

Add-on Services

Use UltraMAX shampoo and conditioner, along with an extra brushout, to reduce shedding

Sensitive Skin Care
Use Neem shampoo and conditioner to soothe and calm irritated skin

Dry Skin Care
Use Oat shampoo and conditioner to moisturize and nourish dry skin

Flea & Tick Preventive Care
Uses flea and tick preventive shampoo to protect your pet from pests

Dog Essential Care (Ears, Eyes, Paws)
Includes ear and eye cleaning, nail trimming and smoothing, and paw pad hair trimming to keep your pet's paws healthy and comfortable

Helps remove any tangles or mats in your pet's fur

Poodle Kennel Clip
Includes a shave of the feet and mouth

Grooming service hours:

Monday - Friday 10AM - 6PM
Weekends & Public Holiday 10AM - 7PM

Frequently Asked Questions - Grooming

How much does grooming cost?

Grooming costs depend on the type & size of breed. Please contact our pet care team at customercare@wnp.com.hk with contact form or give us a call on 2552 6200 and we will be able to help you with your enquiry. Please allow at least 1 week for advanced booking, so that we can give your furry friend the one-on-one attention they deserve.

What services are included in grooming?

We provide both Mini-Groom & Full-Groom to suit your preferences. You can find further details on what is included on our Grooming page to choose which service is best for your pooch.

How do I book a grooming session?

Give us a call on 2552 6200 or visit our Grooming Services page to make a grooming appointment for your dog. Because we believe that the grooming experience should be as happy and fun as possible for your pet, we do not accept a great number of appointments each day. This means that your pet is given gentle, individual attention so that he/she does not feel rushed or anxious. Please call us one week in advance to make sure we have your preferred time slot.

How long does a grooming session take?

As a general rule of thumb, we need 1.5 - 2 hours to groom a small dog, 2 - 3 hours for a medium dog and up to 3.5 - 4 hours for a large dog. Bear in mind that a puppy, senior and first time dog may require more time because extra TLC is needed. Please let us know if your pet falls into these categories at the time of booking so that we can make plans to ensure that these special visitors feel extra comfortable.

How often does my dog need grooming?

This depends on the type of breed you have and the type of coat. Regular grooming can be done about once a month, but if your pet also has long nails and their fur is matted, we recommend your pet to go in for a grooming session. You can choose from a Mini-Groom or Full-Groom. Find further details on what services are included for each on our Grooming page. Your pet will also need to empty their anal gland from time to time to prevent discomfort.

How do I know when to excrete the anal gland of my dog?

To avoid discomfort, we recommend anal glands to be emptied on a regular basis. The frequency can differ between individual dogs. Signs to notice are if you dog sits down a lot or is dragging it bottom along the floor due to the weight. Our professional groomers will check your pet during grooming. Anal gland expressing is included for both Mini Groom and Full Groom Services.