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Subscribe with discounts and timely pet food deliveries. Keep your pet happy and well-fed!

How Product Subscriptions Work?

Q&A

1

What is Whiskers N Paws Subscription Order?

Whiskers N Paws Subscription Order is a convenient feature for pet lovers who want easy access to buy and restock their pet supplies needs.

2

Why should you join Whiskers N Paws Subscription Order?

By joining Whiskers N Paws Subscription Order, customers can save time and easily modify or cancel their subscriptions. It offers super flexibility tailored to their needs!

3

How can customers start Whiskers N Paws Subscription Order?

To start Whiskers N Paws Subscription Order, customers simply need to choose the product they want to subscribe to. Above the add to cart button, they will find a subscription option with details of the benefits.

4

What are the basic features of Whiskers N Paws Subscription Order?

Modify: Customers have the flexibility to pause/skip the next order, change the quantity or type of product, add a one-time purchase, change the delivery frequency, change the delivery address, and update the billing card.

Cancel: Customers can choose to cancel anytime after the first three deliveries. You could modify and cancel your subscription

5

What are the basic terms and conditions?

1. Discount or offers could change without notice.    

2. Minimum 3 cycles commitment before cancellation or changes.

3. Prices are subject to change, but we commit to maintaining the best price.

6

What if a customer wants to modify or cancel the subscription before completing the first three deliveries?

  • To modify early: Please contact our Customer Experience team via WhatsApp at 96966200, and we will do our best to accommodate your request.

  • To cancel early: Early cancellations are only considered under exceptional circumstances. Please contact us via WhatsApp at 96966200 (handled on a case-by-case basis). If approved, past orders will be recalculated at standard one-time prices, and the discount difference will be charged back.
7

Is there a delivery fee for subscription orders?

Delivery fees for subscription orders are the same as regular one-time purchases. Subscription orders total amount over $300 (after discounts) qualify for free delivery. Otherwise, a $50 delivery charge applies.