Our Promise

Good For Life

Our goal is to simplify your life so that you can enjoy more quality time with your furry friends. So we work hard to not only find the best pet products, but we also work hard to keep products fresh and prices fair so that caring for your furry friend is fun and easy!

 

Always Wholesome

We deliver healthy dog and cat food in Hong Kong

We love animals and we love what we do, so we can't help it that we are obsessed with checking the quality of the products that we sell. We screen ingredients, we speak to manufacturers, and we even care about how distributors handle their products en route from their warehouse to our store! It is our mission to make sure every bite that your furry friend takes is as wholesome and nutritious as possible. And that's our promise to you.

  • ✔ Always wholesome
  • ✔ Always fun
  • ✔ Always good for life

 

Fast Delivery

Delivery in Hong Kong available at our online store

We all know everything has to be fast in Hong Kong. We use a combination of our own delivery trucks and partner couriers to deliver our products in the fastest possible manner. For Hong Kong and Kowloon deliveries, our general turnaround time is 1-2 business days. For New Territories, please allow us 2-3 business days. For Discovery Bay and Ma Wan, we use a courier service to get smaller items to you as fast as possible, and all over-sized and heavy items will be delivered on Thursdays.

Hong Kong Island 1-2 business days
Kowloon 2-3 business days
New Territories 2-3 business days
Discovery Bay, Tung Chung & Ma Wan 1-2 business days – orders under 20lbs
Thursdays – orders over 20lbs & oversized items

Sorry we are not delivering to outlying islands and internationally at the moment.

 

30 Days Return

Whiskers N Paws, your favorite online pet shop in Hong Kong.

We believe in what we sell, so we always stand behind our products. Because we have searched high and low to find the best quality products at the best available prices, we are very excited to be given the opportunity to share our finds with you. If, for any reason, you are unhappy with your purchase or you have changed your mind, just return the item to us at our Horizon Plaza Store in Ap Lei Chau.

To make sure the system works efficiently, we have a few guidelines.

  1. All returns or exchanges must take place within 30 days of purchase.
  2. Please provide a copy of your receipt and please note that items must be unopened, unused, have all the original packaging, and be in good resalable condition.
  3. For health reasons we cannot accept any returns or exchanges of food, treats, supplements, dog houses, cat climbers, beds, carriers, crates or kennels.
  4. Refunds will be in form of store credits.