• This offer is only available online, and applies to orders placed on wnp.com.hk website.

• To enjoy the HK$100 discount, a minimum spends of HK$600 is required.

• To avail of the offer, please enter the code during the checkout process.

• The discount offer applies to retail products only, excluding discounted products, Grooming, Workshop, Self-Dog Wash, and Café.

• The offer is valid for 30 days from the receipt of this email.

• This offer cannot be combined with other promotions, is non-transferable and non-exchangeable for cash.

• If an order placed with this code is cancelled or refunded, the offer is considered redeemed and will not be reissued.

• In case of any disputes, Whiskers N Paws has the final decision. Whiskers N Paws reserves the right to modify these terms and conditions at any time.

• This offer is only valid in-store on weekdays (every Monday to Friday excluding public holidays).

• No minimum spend requirement applies to this offer.

• To avail of the offer, please show the code to the staff during the checkout process.

• The discount offer applies to retail products only, excluding discounted products, canned food, naked treats, grooming services, Self-Dog Wash and workshops.

• The offer is valid for 30 days from the receipt of this email.

• This offer cannot be combined with other promotions, is non-transferable and non-exchangeable for cash.

• If an order placed with this code is cancelled or refunded, the offer is considered redeemed and will not be reissued.

• In case of any disputes, Whiskers N Paws has the final decision. Whiskers N Paws reserves the right to modify these terms and conditions at any time.

• This offer is only available for grooming service, excluding Self Dog Wash.

• The offer is valid only on weekdays (every Monday to Friday excluding public holidays).

• To avail of the offer, please inform us during the booking process.

• The offer is valid for 30 days from the receipt of this email.

• This offer cannot be combined with other promotions, is non-transferable and non-exchangeable for cash.

• If an order placed with this code is cancelled or refunded, the offer is considered redeemed and will not be reissued.

• In case of any disputes, Whiskers N Paws has the final decision. Whiskers N Paws reserves the right to modify these terms and conditions at any time.

Paws for Good membership program is a distillation of 15 years of Whiskers N Paws' commitment to the community. With a monthly contribution of just HK$50, you can make a world of difference in an animal's life and get three shopping coupons worth HK$200 in cash coupons each month as our way of saying thank you.

Each month, we'll auto-renew your contribution of HK$50 which will be donated straight to the non-profit organisation. And guess what? In return, we'll send you shopping coupons via email! So, you're not only giving but also receiving! How cool is that?

Great question! Your HK$50 monthly contribution goes straight to the non-profit organisation you choose. This could be a shelter, a rescue group, or any animal welfare organisation you feel strongly about. Isn't it wonderful to know that your love for shopping can make a real-world impact?

We are working hard every day to onboard more non-profit organisation to ‘Paws for Good’.

Now, that's a tricky one! Since your generous contributions are sent directly to the non-profit organisations, we don't have a detailed breakdown of how each dollar is spent. But hey, don't let that worry you! We'll provide regular updates from our non-profit partners on the ‘Paws for Good’ web page and via email. So, you'll always be in the loop about the fantastic work your donations are supporting!

Once your monthly donation is processed, every month we'll send you an email with your three shopping coupons comprise of HK$100 coupons for online shopping, HK$50 coupons for our store, HK$50 coupons for our grooming services. Please refer to the terms and condition for more details.

Oh no, that sounds like a pickle! But don't worry, we've got your tail covered. If you happen to lose or accidentally delete the email with your coupon, just reach out to our friendly customer service team. They're like the superheroes of shopping problems and will retrieve your coupon for you.

We are asking the same question too! Since this is the first-time, we are rolling out a program like this. It is a work in progress. We are working hard to make it easier to use and more convenient.

Absolutely! We understand that you may want to support different causes at different times. You could change the organisation by cancelling your current membership and re-apply ‘Paws for Good’ Membership program and select your new non-profit organisation that you want to support.

We understand that everyone has their preferred method of payment. However, at this time, we only accept credit cards for the Paws for Good membership. It helps us streamline our processes and ensure a smooth, hassle-free experience for you. 💳

We love your enthusiasm! 🐶 However, to keep things fair and manage our resources effectively, we currently allow only one subscription per account. This way, every member gets their fair share of the benefits!

Yes, you can. We'd be sad to see you go, but we understand that circumstances change. You can cancel your membership at any time by clicking to My Membership page.

Oh, we're so glad you asked! To keep things clear and transparent, we want you to know upfront that all donations made through the ‘Paws for Good’ membership are non-refundable. This is because your generous contributions are directly sent to the non-profit organisations who are working tirelessly for our furry friends. We assure you that your money is making a pawsome difference!

Ah, you're thorough, aren't you? We love that! However, we must inform you that we are unable to provide receipts for your donations. This is because your contributions are directly sent to the non-profit organisations, and we don't process them ourselves. But we will regularly update impact of program.