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GROOMINGHow do I book a grooming session? How long does a grooming session take?
PRODUCTSDo you sell pets? Do you sell fish, hamster, rabbit, or bird products? Do you sell Heartgard? Do you sell products wholesale? Can I place a special order for specific products that you don't currently carry? Are there extra discounts if we bulk purchase? What is your best dog food advice? What is the best size for my dog?
PAYMENTI don't have a credit card - do you accept cash on delivery? Do you offer bank transfer payments?
DELIVERYDo you ship overseas? Do you deliver after 6 pm? Do I have to be home to receive the delivery? Can I track my order?
EXCHANGES / RETURNSCan I cancel or exchange my order? My product seems to be damaged. What should I do?
Where does Whiskers N Paws get its products?
Give us a call on 2552-6200 to make a grooming appointment for your dog. Because we believe that the grooming experience should be as happy and fun as possible for your pet, we do not accept a great number of appointments each day. This means that your pet is given gentle, individual attention so that he/she does not feel rushed or anxious. Please call us one week in advance to make sure we have your preferred time slot.Top
How long does a grooming session take?
As a general rule of thumb, we need 1.5 - 2 hours to groom a small dog, 2 - 3 hours for a medium dog and up to 3.5 - 4 hours for a large dog. Bear in mind that a puppy, senior and first time dog may require more time because extra TLC is needed. Please let us know if your pet falls into these categories at the time of booking so that we can make plans to ensure that these special visitors feel extra comfortable.Top
Do you sell pets?
This is a great question. You might assume that a pet shop must sell pets but at Whiskers N Paws we would much rather encourage our customers to adopt a pet through one of the rescue charities that we support or thought any of the wonderful rescues and shelters in HK.Top
Do you sell fish, hamster, rabbit, or bird products?
We love all these animals but unfortunately we don't sell products for them at the moment. We will keep you posted if we do though!Top
Do you sell Heartgard?
No, we don't sell Heartgard because it is a prescription medicine that usually requires vets to do a quick heartworm test before it is prescribed. In fact, it can actually be very dangerous to give Heartgard to a dog already infected with heart worms, so we would recommend that you consult a vet.Top
Do you sell products wholesale?
Yes, we do sell certain products wholesale. Please email your business description and quantity that you are looking to purchase to firstname.lastname@example.orgTop
Can I place a special order for specific products that you don't currently carry?
Unfortunately we're unable to take special orders right now, but we would be happy to give you recommendations for similar products, or even direct you to another store that might offer what you are looking for.Top
Are there extra discounts if we bulk purchase?
No, at this stage we do not offer extra discounts for bulk purchases. If you are a non-profit organization and require some assistance with acquiring products and food for the rescue animals in your care, then please contact us at email@example.com so that we can do our best to assist you. Each case will be reviewed and treated on an individual basis.Top
What is your best dog food advice?
Like children, every pet is different. While there are no strict rules for what you should feed your pet, we have taken the hard work out of the process for you and selected the best food available on the market. Our staff are well trained to give you tips on food selection based on your pet's needs, so please come into our store with your pet to speak to one of our team members. We'd be happy to offer some free samples so that you can see what works best for your pet, and he/she can embark on a healthier journey.Top
What is the best size for my dog?
Every breed is different and even within the same breed, there are lots of variations. The best way to make sure that you are purchasing the right fit is to come in to our store with your pet to try the product on. We love seeing our four legged customers, and we're sure they will love to stop by for an animal friendly outing.Top
I don't have a credit card - do you accept cash on delivery?
We're very sorry, but we can't accept COD. We have tried it before and it didn't work because some people forgot to leave money for our drivers, which meant subsequent deliveries were delivered late. We don't want your cat or dog to go hungry while waiting for their dinner because of one forgetful person!Top
Do you offer bank transfer payments?
As our goal is to make things as efficient for you and your pet as possible, unfortunately we are unable to provide bank transfer payment at the moment because it is simply not very efficient.Top
Do you ship overseas?
Not at the moment. However, if you are looking to purchase products wholesale and require shipment to a freight forwarder in Hong Kong, please contact us at firstname.lastname@example.org to discuss.Top
Do you deliver after 6 pm?
We always try our best to accommodate time requests when using our own delivery team and when using courier services that we have great working relationships with. However, there will be times when we are unable to do so due to the particular delivery route being used on that day - and we all know what Hong Kong traffic can be like! Our goal is to find the most efficient delivery route so that we are also saving our planet by reducing the carbon emissions produced from our delivery trucks.Top
Do I have to be home to receive the delivery?
No, you do not have to be home to receive the delivery if there is someone like a doorman who can collect your delivery for you. Please remember though that we are not responsible for any missing or damaged goods after they have been left at your premises.Top
Can I track my order?
Yes, you can track the status your order by logging into the "My Order" section of our online store. Just click on your order history and you will be able to see which stage your delivery is at.Top
EXCHANGES / RETURNS
My product seems to be damaged. What should I do?
We are terribly sorry about this - we try hard to make sure all our products are well packed, but sometimes accidents happen. Please do let us know about it, and we'll replace the product right away. Unfortunately if the item has been damaged by your pet, we're unable to assist you with an exchange or return.Top