Returns & Exchanges

30 Days Return

Whiskers N Paws, your favorite online pet shop in Hong Kong.

We believe in what we sell, so we always stand behind our products. Because we have searched high and low to find the best quality products at the best available prices, we are very excited to be given the opportunity to share our finds with you. If, for any reason, you are unhappy with your purchase or you have changed your mind, just return the item to us at our Horizon Plaza Store in Ap Lei Chau.

To make sure the system works efficiently, we have a few guidelines.

  1. All returns or exchanges must take place within 30 days of purchase.
  2. Please provide a copy of your receipt and please note that items must be unopened, unused, have all the original packaging, and be in good resalable condition.
  3. For health reasons we cannot accept any returns or exchanges of food, treats, supplements, dog houses, cat climbers, beds, carriers, crates or kennels.
  4. Refunds will be in form of store credits.