Give us a call on 2552 6200 to make a grooming appointment for your dog. Because we believe that the grooming experience should be as happy and fun as possible for your pet, we do not accept a great number of appointments each day. This means that your pet is given gentle, individual attention so that he/she does not feel rushed or anxious. Please call us one week in advance to make sure we have your preferred time slot.

This is a great question. You might assume that a pet shop must sell pets but at Whiskers N Paws we would much rather encourage adoption through one of the rescue charities that we support or though any of the wonderful rescues and shelters in HK.

We love all these animals but unfortunately we don't sell products for them at the moment. We will keep you posted if we do though!

No, we don't sell Heartgard because it is a prescription medicine that usually requires vets to do a quick heartworm test before it is prescribed. In fact, it can actually be very dangerous to give Heartgard to a dog already infected with heart worms, so we would recommend that you consult a vet.

No, at this stage we do not offer extra discounts for bulk purchases. If you are a non-profit organization and require some assistance with acquiring products and food for the rescue animals in your care, then please contact us at onlinestore@wnp.com.hk so that we can do our best to assist you. Each case will be reviewed and treated on an individual basis.

Like children, every pet is different. While there are no strict rules for what you should feed your pet, we have taken the hard work out of the process for you and selected the best food available on the market. Our staff are well trained to give you tips on food selection based on your pet's needs, so please come into our store with your pet to speak to one of our team members. We'd be happy to offer some free samples so that you can see what works best for your pet, and he/she can embark on a healthier journey.

Every breed is different and even within the same breed, there are lots of variations. The best way to make sure that you are purchasing the right fit is to come in to our store with your pet to try the product on. We love seeing our four legged customers, and we're sure they will love to stop by for an animal friendly outing.

We're very sorry, but we can't accept COD. We have tried it before and it didn't work because some people forgot to leave money for our drivers, which meant subsequent deliveries were delivered late. We don't want your cat or dog to go hungry while waiting for their dinner because of one forgetful person!

Unfortunately we're unable to take special orders right now, but we would be happy to give you recommendations for similar products, or even direct you to another store that might offer what you are looking for.

Not at the moment. However, if you are looking to purchase products wholesale and require shipment to a freight forwarder in Hong Kong, please contact us at wholesale@wnp.com.hk to discuss.

We always try our best to accommodate time requests when using our own delivery team and when using courier services that we have great working relationships with. However, there will be times when we are unable to do so due to the particular delivery route being used on that day - and we all know what Hong Kong traffic can be like! Our goal is to find the most efficient delivery route so that we are also saving our planet by reducing the carbon emissions produced from our delivery trucks.

No, you do not have to be home to receive the delivery if there is someone like a doorman who can collect your delivery for you. Please remember though that we are not responsible for any missing or damaged goods after they have been left at your premises.

Please take a look at our Returns & Exchange Policy here.