Learn about the actions we’re taking to address the impact of COVID-19.
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FAQ •Whiskers N Paws & COVID-19
Precautionary Steps Whiskers N Paws is Taking
All staffs wear masks and we ask that every visitor performs a temperature check before stepping into the store. We also provide hand sanitiser at the entrance, along with masks as we require all visitors to wear one when entering to protect themselves, as well as our staff. We ask for a small donation where a mask is provided by Whiskers N Paws. The amount goes toward helping HKDR (Hong Kong Dog Rescue).
All surfaces are sanitised regularly throughout the day and community events are currently postponed until further notice to support social distancing.
Yes. You can visit our store at Ap Lei Chau.
Retail Store, Café, Patio & Grooming Opening Hours: Monday to Friday • 10AM ~ 6PM Sat, Sun & Public Holiday • 10AM ~ 7PM Café only serves beverages and pastries on Monday
Self-Dog Wash Opening Hours: Monday to Friday • 10AM ~ 5PM Sat, Sun & Public Holiday • 10AM ~ 6PM
For more information about our other services and their hours, please visit our Retail/Location page.
Yes. Simply contact our customer care advisors at firstname.lastname@example.org , text us on WhatsApp at 9696-6200 or give us a call at 2552-6200 and we will arrange contactless delivery for you. You will be contacted when your order has been dropped outside the door for your collection.
Yes. To protect the community and our staff, we ask that you and your pets to visit our store after the 14-day quarantine period if you have recently travelled. We kindly advise to book in advance on our Grooming Service / Self-Dog Wash online booking pages, or contact our customer care team, so that we can give one-on-one attention to your pooch with our groomers.
Yes, we currently have puppies available for adoption. Come visit us on Monday to Friday: 10AM ~ 6PM or weekends and public holiday: 10AM ~ 7PM to get to know your new furry friend.
Some pets may be abandoned during this time, in which animal welfare organisations may need to find extra shelter for animals. Temporarily foster or be loyal and bold to adopt during this time while work arrangements are conducted from home, a good time to let a new family member settle in.
According to the World Organisation for Animal Health (OIE) and the World Health Organization (WHO), the current spread of COVID-19 is a result of human to human transmission. To date, there is no evidence that companion animals play a significant role in spreading the disease. Therefore, there is no justification in taking measures against companion animals which may compromise their welfare.
The Agriculture, Fisheries & Conservation Department (AFCD) & Hong Kong Veterinary Association (HKVA) have determined that the result indicates that there was a small quantity of COVID-19 in the sample, which was taken from the dog’s nasal and oral cavities.
This does not tell whether the sample contains intact viruses though which are infectious or whether they are just fragments of the RNA (Ribonucleic Acid), a nucleic acid present in all living cells which can carry instructions from DNA (Deoxyribonucleic Acid) for controlling the synthesis of protein.
This is to determine whether the pets are actually infected or whether just its mouth and nose were contaminated with COVID-19 virus from the household.
Infection is when there is a virus that has been introduced to the bodily system, but it doesn’t mean that the host is sick or has developed any symptoms. This would be a disease, when an infected person or animal develops symptoms, such as a fever or cold.
In the case of the 17-year old Pomeranian and the German Shepherd, both tested positive, but neither showed symptoms of the coronavirus disease.
As of April 17th 2020, 33 dogs, 19 cats and 2 hamsters have been quarantined by the Agriculture, Fisheries & Conservation Department (AFCD) due to owners being infected by the COVID-19 virus.
General COVID-19 Information
The World Health Organization (WHO) classifies this as an infectious disease caused by a newly discovered coronavirus discovered from an outbreak in Wuhan, China in December 2019.
The fatality rate is lower than Severe Acute Respiratory Syndrome (SARS) or Middle East Respiratory Syndrome (MERS) but is more infectious, as it primarily spreads through respiratory outlets, such as through droplets of saliva or discharge from the nose when an infected person coughs or sneezes.
Symptoms start of mild and gradually develop, including shortness of breath, fever, fatigue, and a dry cough.
There is no vaccine or specific treatment for COVID-19 yet.
The World Health Organization (WHO) has expressed that it is uncertain, but that it does seem to behave like other coronaviruses, in which case this can vary between several hours to a few days depending on environmental factors, such as temperature, humidity or type of surface.
No. It has been reported by the World Health Organization (WHO) that there is a low risk of an infected person contaminating commercial goods in addition to the virus surviving on a surface that has travelled and been exposed to various external conditions.