Free Shipping Policy

Free Shipping Policy

Nobody likes paying for shipping, so here at Whiskers N Paws, we deliver straight to your door free of charge when you spend $400 and live in HK Island, Kowloon, New Territories, Man Wan, Park Island and Discovery Bay.

Don't worry if you can't spend HK$400 - we'll charge a flat rate of HK$50 on your order. Remember that you can get a few friends to join in on your order to make it to $400 though!

We currently do not delivery to outlying islands or ship to locations outside of Hong Kong - but we are working on this.

If you would like to order from us and are not sure if you are within our reach, please contact us at 2552-6200 or onlinestore@wnp.com.hk


Delivery Schedule and Times

Hong Kong Island 1-2 business days
Kowloon 2-3 business days
New Territories 2-3 business days
Discovery Bay, Tung Chung & Ma Wan 1-2 business days – orders under 20lbs
Thursdays – orders over 20lbs & oversized items

If your item is supposed to be delivered on a public holiday, we will make alternate delivery arrangements for the earliest possible delivery after the holiday. Sorry for the inconvenience!


Receiving Deliveries

Everyone is busy in Hong Kong, so we understand there are times when you can't be at home to receive your pet's goodies. We're happy to leave your items at your doorstop or with your doorman, but please remember that we're not responsible for what happens to your order once we deliver it to your home.


Delivery Restrictions

To ensure the safety of our delivery team, kindly note the following restrictions on our delivery policy:

** When purchasing larger items, please be aware that assembly may be required. Although we are happy to answer any questions regarding these products, we do not offer an assembly service for our goods unless specified.

** Deliveries can only be made if our delivery team can park at a reasonable walking distance to your home. Please bear in mind that our team carries your order from the car to your door - and pet supplies can be very heavy!

** Any item exceeding 20 kgs or is considered oversized (cat scratching posts/trees) cannot be delivered to any home that does not have elevator access.